• Direct Hire
  • Full Time
  • Valencia, Ca
  • This position has been filled

Work Hours: 40+

Start Date: ASAP

Duration: Temp to Hire

Shift: 1st

Pay Rate: $50-70K

Education Required: High School or GED

Position Summary:

This position is the internal, primary contact for assigned customers.  This position must perform a wide variety of complex support activities for the Customer Service Department and is responsible for the management of complex key customer accounts.  The individual will be considered a subject matter expert, and often will be called upon for special projects and training of other department employees.

Position Duties:

  • Monitor and report progress on specific activities and/or purchase order requirements.
  • Review and execute routine and complex customer contract purchase order paperwork for accuracy, and communicate exceptions to customer in an effective, professional and in a timely manner.
  • Manage the purchase order / purchase order change functions of customer portals.
  • Interface with customers, understand and solve account related issues through phone communication, emails, customer portals and face to face meetings to build Customer Relationships.
  • Manage and coordinate the resolution to all customer complaints, non-compliant purchase order issues and ability to work with the Business Unit Team and other areas in order to get issues resolved in a timely manner.
  • Gain/establish a working knowledge of company functions, product and manufacturing processes for the company.
  • Must handle and respond to more complex service questions from customers with minimal direction.  Must assist with questions from less experienced Customer Service Reps.
  • Maintain accurate information using ERP system, tools and software.
  • Perform special duties as assigned including special projects that rely on subject matter expertise. (e.g. ERP System, Manman, Esker Software, Export Compliance Procedures, FAA-PMA, TSO regulations).
  • Show a solid understanding of Export Compliance procedures and Technical Data restrictions
  • Customer Scorecard review of each account to confirm or dispute delivery scores while collaborating with the customer to correct.
  • Support of the Business Unit Manager and Team on all products.

 

Qualifications:

  • Basic understanding of and ability to read blueprints and technical documents.
  • Experience in, and understanding of requirements of the AS9100 Quality System
  • Experience in the requirements related to the sale of FAA-PMA, TSO approved parts to distribution and the Aerospace Aftermarket
  • Defense or related industry experience with the understanding of Federal Acquisition Regulations (FAR/DFAR) would be a plus.
  • Demonstrate excellent communication, judgment and influence skills, written and verbal.
  • Well organized, detail oriented and capable of handling multiple tasks simultaneously and accurately.
  • Intermediate to advance proficiency in MS Excel, Outlook, MS Word and PowerPoint
  • Able to work with limited direct supervision.
  • Must exhibit a high level of motivation and a sense of urgency.

 

Education & Experience:

  • AS degree or equivalent: BS/BA in a technical or business field highly desired
  • 7 or more years of Customer Service experience in Aerospace manufacturing or related industry and working knowledge of Export Compliance Regulations is required
  • Experience reviewing and interpreting aerospace purchase contracts and quotes.

Please submit your resume immediately to be considered.

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